Customer Testimonials

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Cars Nov 3, 2020

After shopping at three other car stores and not buying, this was the service I was looking for! Very relaxed atmosphere and not high pressure made this an enjoyable experience. Barry was very easy to work with and George his manager was funny and made the experience so good for us. Thank you!

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Cars Aug 1, 2020

I drove 2 hours from Eastern Mass. to assist my adult son purchase his very first new car. The experience was actually very relaxing and easy. Jose, our salesman, was very professional and knowledgeable. The whole process took about 5 hours and it felt faster. We talked. Decided on a car. Test drive. And buttoned up the paperwork. No issues. Great experience. The whole staff was great. Thank you for giving my son a positive experience at a car dealership. Good start for him

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Cars Jul 28, 2020

Great service and the sale guy and Finance guy were wonderful awesome � guys and can’t wait to get my new car thank you s

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Cars Feb 18, 2020

Went into balise Kia. Megan greeted my husband and I. She was very professional and very knowledgeable. I would recommend Megan and balise Kia to all friends and family!

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Cars Feb 11, 2020

Went in to look at the new kias. I had a 2009 spectra so it's been a while since I bought a car. Megan greeted me outside and was immediately so helpful and pleasant. She made the entire process fun and easy! I did not feel pressured at any time. And felt like I was family! I would highly recommend megan to all friends and family.

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Cars Feb 11, 2020

Went in to just look but I found a great deal and a even better sales person. She made everything so simple and easy going. Thank you so much megan.

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Cars Feb 8, 2020

This is my third Kia Sorrento. Easy process and great experience to get my new lease. I'm super excited to do business with Kia and megan again!

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Cars Jan 23, 2020

I would highly recommend Megan at balise Kia. She is patient and so pleasant to work with. I am so happy with my new car! Thank you so much megan

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Cars Jan 14, 2020

The sales experience was amazing. I worked with CC and found her to be efficient, helpful and knowledgeable. The process was easy, much easier than I have experienced with others.

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Cars Dec 5, 2019

OMG!!!! Megan was absolutely fabulous working with me today! We started in the morning and ended with the moon! I can’t believe someone would be so patient with me during a transaction like such. The attention to details was best for me as I needed to be talked through each step to best understand what I was signing up for. My family and I are elated and thrilled with this purchase and the customer service that came alone with it. I most appreciated the team effort from both James and Megan as we switched back and forth between conversations ...

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Cars Nov 30, 2019

I went to Kia in west Springfield today and was looking to buy my own car in my name for the first time. When I was at Kia I came across Megan and she helped me with everything I need and more. I highly recommend going to Kia and looking for help through Megan because she was awesome and I’ll definitely come back to her if I need anything else!

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Cars Nov 8, 2019

This dealer was amazing. Had the best experience you can possibly have. Very social people. Listen to what YOU want! I recommend this car dealership to anybody wanting a new car. Balise Kia is the best in the business. Thank you Jose for all your hard work.

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Cars Oct 3, 2019

Went in to look for a preowned Soul. Megan assisted me and helped me with every step of the way! I got exactly what I wanted. If your looking for a new car I would highly recommend Megan!

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Cars Sep 12, 2019

Megan greeted Us at the door. She was great every step of the way. She answered all of our questions. It has been over 20 years since we bought a car. Megan made it so easy for us. We would recommend her to all friends and family.

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Cars Sep 12, 2019

Excellent customer service! Megan was able to answer my questions and more than willing to work with my requests. I’m very excited for another Kia Soul. I would highly recommend Megan to all friends and family.

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Cars Aug 27, 2019

I bought my car 8/13/19, it’s a used 2016 Kia Sorento. Barry made sure my issues are being addressed in a timely manner. I can rest assure if anything pops up he’ll stay on top of it.

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Cars Jul 22, 2019

Barry and James were very nice to deal with. Barry did a great job at making sure we had no questions or concerns and said he is available if anything comes up. I like that there was no pressure to buy something we didn't want or couldn't afford.

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Cars Jun 13, 2019

the process of buying a car is usually stressful and fills me with anxiety as I don’t want to hear car spiels and get the run around. Megan Dimo made the process easy and stress free. I went in to look at one specific car, after test driving she mentioned a different one a 2015 Kia Forte. I loved it and signed that night. I’m absolutely in love with my car and I’m usually a SUV vehicle person, but do not regret getting this car.

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Cars Apr 17, 2019

My sales representative Sean O’donald from KIA in Westspringfeild, ma truly listened to me snd help me with the needs I could afford. He went over and beyond with the loan advisor to help me get the best deal possible for my credit and financial need. They truly made me feel important and pride of purchasing my new vehicle with them. I have went to 4 orher dealers and no one came close to KIA!!! Thanks Again!

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Cars Feb 1, 2019

Megan was so very helpful and knowledgeable when was purchasing my new Sorento. I love my kia. I would recommend her to all friends and family.

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Cars Dec 1, 2018

Went in to look for cars for my daughter. We ended up buying a brand new forte. It is the perfect car for her! I would recommend Megan to all friends and family for whose looking for a new or preowned car!

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Cars Nov 15, 2018

Went into Kia to just look and I met with Megan. She was just great. She went over all my options and answered all my questions even after her day was over at work. I would recommend her to all friends and family. Make sure you ask for Megan Dimo when you go to balise Kia!

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Cars Nov 10, 2018

Dealers have such bad reps. But this dealer is not your typical dealer. I walked in to just shop and browse. I met Megan dimo at the door and she was just exceptional. She spent half the afternoon with me. I did not feel rushed or pressured what so ever. She answered all my questions and was so so patient. I would highly recommend her to all friends and family. Megan is a huge asset to Balise Kia! I see a big future for her! I am so beyond happy with my brand new Kia Niro! Thank you so so ...

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Cars Nov 3, 2018

Today we had no intentions on actually buying and taking home a car today. Megan greeted us and pointed us in the right direction. She was so helpful and honest and easy to talk to. We went home with a 2017 sportage. We are so happy. We would recommend her to all friends and family.

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Cars Nov 3, 2018

We went to just look. Megan greeted and helped us. She was so patient and informative. She helped us get out of a very unsafe car and into a 2017 sportage. We are so happy and would recommend her to all friends and family.

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Cars Oct 29, 2018

Met Jon in the parking lot and was impressed with his knowledge, patience and manner .... I knew I could trust him completely and proceeded with purchase .... and I feel completely comfortable with my decision!

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Cars Oct 18, 2018

Megan was great. I did not plan on buying a car today and she was just so honest and respectful and quick with everything. I would recommend her to all friends and family.

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Cars Sep 29, 2018

Balise Kia in West Springfield was great! I had a car accident last week and totaled my vehicle. Ashley met us outside, in the rain ON CRUTCHES! She was immensely helpful and professional. We purchased a 2016 Kia Sorento. On Wednesday I decided that this was not the car for me so I came back to see Ashley. Unfortunately she was not there that day, but Isaiah was there and was able to get the ball rolling and start me on the car I should have originally chosen(which Ashley had in fact shown me, but I pocked wrong). Came back ...

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Cars Sep 23, 2018

Sage Philipp was very intuitive to my daughter's needs who is autistic. It was a very pleasant experience. I look forward to sharing my experience

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Cars Sep 20, 2018

Had a great experience. Megan was a pleasure to work with. I would highly recommend her to friends and family. So excited for my new jeep cherokee

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Cars Sep 20, 2018

Was in for an oil change, was talking to Damian, next thing I had a new car. The process was great, fast easy. If Damian didn't have an answer he got one quickly.

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Cars Sep 19, 2018

My and Wife was looking for a affordable car and come to Kia West Sprinfield after go to different places..with come to the right place. James and Sage welcome us and making us feel very good..The fine different options..Very ease to understand the all process!! Wiht got a nice car thanks to Sage and James!! Thanks guys!!

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Cars Sep 12, 2018

Sage was great salesman my process very easy love my new Kia Sorento. I cannot wait to come back for service and my next vechile

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Cars Aug 27, 2018

Let me just start off by saying, WOW. I have been buying cars for quite some time and usually it's the same thing time and time again. Go in, get upsold, try to negotiate because you're being upsold, etc.. However I did not experience this here. Jonathan was my salesman and he was great. Was up front and honest about everything. He came out with his best deal, and showed me why it was the best deal. It was the first time ever that I did not have to negotiate. You guys have made ...

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Cars Aug 26, 2018

Just bought a new Kia Optoma. Megan Dimo was exceptional as a salesperson, showing the utmost professionalism and taking her time with my many questions. The finance guy, Victor, was thorough and explained all my options. I appreciated how hard he worked to get me into an affordable payment. The GM Brian clearly sets the tone for the dealership. He's authentic and runs an honest business. I will be shopping there again and referring friends and family.

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Cars Aug 23, 2018

Jonathan was great, made things extremely easy, very little negotiation due to the fact he came out the first time with the best he could do. Would recommend over and over again.

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Cars Aug 11, 2018

Sage was excellent in helping get into sporatge. From my previous lease return. I will be coming back after this lease is up as well .

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Cars Jul 20, 2018

Very easy process thanks to isaiah and james ive never bought car so quickly Thank you kia and thank you james for the swift assistance

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Cars Jun 20, 2018

Today came in for oil change on Kia Soul, while looking at vehicles in lot spoke to Meagan Dimo. And of course left with a beautiful new car!

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Cars Jun 5, 2018

Had a good expirience at balise Kia came in New what car I wanted Sage helped me walked out that day with a new car.

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Cars Jun 5, 2018

Megan Dimo was fantastic. Was a great help friendly caring. Thank you. Alysia Penney. You have a wonderful personality. A very caring person great help.

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Cars Jun 1, 2018

Recently purchased my Kia Sportage and have to say --I love it!!! Thanks to Kylie Alicea at the W.Spfld Kia and the Balise Team for making it possible. Very Professional all around. I would highly recommend you stop in and meet with Kylie if your considering purchasing a car or suv.

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Cars May 29, 2018

My girlfriend and I were looking for a preowned vehicle. Megan was our girl. She was awesome and very knowledgeable! I would highly recommend her to anyone looking!

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Cars May 29, 2018

Megan was very attentive and was able to help me get a great car! I would definitely recommend her to anyone buying a car or leasing a car.

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Cars May 17, 2018

I had the most wonderful experience and I’m happy to say thank God and Jonathan Marquez with out them nothing was possible he is the best and did the best sales person ever he treated me like family and everything was so fast and smooth I’ll recommend Jonathan Marquez if u trying to get a new out a used car at Kia dealer in West Springfield

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Cars Apr 19, 2018

Isaiah Sanchez was very helpful and great at his job. I will tell everyone about him and get more people to buy cars. Thank you so much !!!

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Cars Apr 16, 2018

Nice experience easy to deal with nice personality went from one lease to another flawlessly. I would recommend Balise Kia! Megan was super nice and helpful!!

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Cars Mar 12, 2018

everyone here is very friendly, definitely recommend this dealership to a friend. I highly recommend very very very very very much. Also my car is super clean

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Cars Mar 12, 2018

Applied everything to make me a very satisfied customer and will tell others of the service I recieved. Took the time and went through things that I had a clear understanding of my options. Going that extra mile means a lot to a person.

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Cars Feb 27, 2018

Will tell my friends about the great service that I received at kia. Would recommend Megan to all friends and family! She was patient and truly cared about the service she provides.

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Cars Feb 12, 2018

Megan was a pleasure to work with. She was patient and kind and truly cared! I would highly recommend her to friends and family looking for a car.

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Cars Feb 10, 2018

Personable service. Megan really cared about the customer. And went above and beyond. I went to 6 other dealerships and balise Kia and Megan dimo was more than exceptional! I would highly recommend to friends and family!


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